How do I pre-order M2057 on Kickstarter?
Simply select one of the backer gift levels listed down the right side of the page. You’ll be taken to an Amazon account page where you can sign in using a current account, or create a new account for yourself. You won’t be charged anything until the campaign reaches its goal and is considered funded. You also don’t need to decide what style or color you want yet! Once the campaign is funded, we’ll get in touch with you for additional information to complete your order (style, color, and size). Domestic shipping is included in the backer gift price; for international orders, please add $30 to your backer amount. Last updated: Fri, Aug 30 2013 6:02 pm EDT
Is there anything special I get for backing M2057 on Kickstarter?
Yes! First off, I’m offering my dresses and jackets at a special price of $250 for Kickstarter—after the campaign ends, they will go up to $275. Second, I’m offering an exclusive color called “Kickstarter Red” that I’ll retire after this campaign ends. It’s a brilliant scarlet shade, but it will only be available to Kickstarter backers—after this, no one else will be able to get an M2057 piece in this gorgeous color. I am so appreciative of every single person who backs my campaign. As a token of my thanks, each backer will get a signed thank you note from me on a frameable notecard featuring my “M2057 Ginko” painting. Moving forward, all backers will also be listed on a “Special Contributors” page on the M2057 website, and get access to exclusive online previews of future collections. Additionally, I’m offering some more experiential gifts at the higher backer levels, including spending a day with me in my studio or co-hosting a fashion party with me at Chicago restaurant Sepia. Last updated: Fri, Aug 30 2013 6:06 pm EDT
When will I receive my order?
Clothing is anticipated to ship in March 2014. This takes into account the time it will take to retrieve order information from all backers, plus production time for the collection. Last updated: Fri, Aug 30 2013 6:06 pm EDT
What about returns and exchanges?
If you’re not happy with your clothing purchase you will be able to exchange it for a different size. If we don’t have the same item available in your size, we will work with you to get you a comparable item that you love. Given the nature of the Kickstarter model, we unfortunately cannot accept returns. Last updated: Fri, Aug 30 2013 6:06 pm EDT
Why do I need an Amazon account?
Kickstarter manages transactions through Amazon. It’s a very safe, reliable way to conduct transactions and manage credit cards. You will not be charged until the campaign reaches its funding goal. Last updated: Fri, Aug 30 2013 6:06 pm EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.